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Rental conditions

RENTAL VEHICLE GENERAL CONDITIONS

A car can be rented to an individual or legal person of the Republic of Lithuania or a foreign country, based on the Car Rental Agreement. For the conclusion of the Agreement, the Lessor has the right to request the Lessee to provide documents confirming the right to drive the car, identity documents, and other documents necessary for the administration and accounting of the Rental Agreement.
I. CAR RESERVATION, RENTAL PRICE AND TERM
1.1. The minimum car rental duration is 24 hours. If the Lessee wishes to extend the rental period, it is a must to contact the Lessor.
1.2. It is recommended to reserve the car in advance, and it is a must to wait for the reservation confirmation, which will be sent to Your specified email or You will be contacted by phone. For reservations, please contact:

1.3. To confirm the car reservation, the Lessee agrees to pay the Lessor an agreed-upon advance, which will be credited towards the Car rental price.
1.4. The reserved Car will be held for no longer than 2 hours after the agreed pickup time. If the Lessee does not pick up the Car at the time specified in the Agreement and does not notify and agree on a later pickup time in advance, the rental Agreement is terminated, and the advance payment made by the Lessee for the Car reservation remains with the Lessor, covering the minimum indisputable losses incurred by the Lessor as a result.
1.5. The rental fee may only be reduced or increased by a separate written agreement between the parties, in the presence of objective reasons.
1.6. If the Lessee does not return the Car at the time specified in the Agreement and does not agree with the Lessor on an extension of the rental period, the Lessee agrees to pay the Lessor one day’s rental fee for each day the Car is not returned and compensate for all losses incurred by the Lessor due to this, according to the calculations provided by the Lessor.
1.7. Upon the expiration of the Rental Agreement, if necessary, the Lessee shall pay all other amounts due to the Lessor under this Agreement (losses for lost or damaged items, excess mileage over the daily limit, etc.) on the day the Agreement expires.
II. CAR DELIVERY
2.1. A fee of EUR 20 applies for the delivery of the car – reception outside working hours (22.00 – 8.00).
2.2. The rented car is handed over according to the Car Rental Agreement, which also serves as a handover and acceptance certificate.
2.3. The Lessee undertakes to carefully inspect and check the condition of the Car together with the Lessor (representative) upon receiving the car.
2.4. If any defects are found in the Car, they should be photographed and noted in the Car Handover – Acceptance Certificate. Otherwise, the Lessee will be responsible for any damage to the car or loss of additional equipment noticed during the inspection upon return.
2.5. It is recommended to take photographs of the exterior and interior of the Car during the handover and acceptance process.
III. PAYMENT AND DEPOSIT
3.1. Payment for the car rental, additional extras, and supplementary services can be made in cash (Euros), by bank transfer, or by card (Debit card, Apple Pay, Google Pay, MasterCard, and Visa credit card) no later than during the Car handover and acceptance. “American Express” cards are not accepted.
3.2. Upon picking up the car, the Lessee pays the Lessor a pre-agreed deposit (security deposit) in addition to the total rental fee.
3.3. The Lessee must present a valid debit or credit card in their own name, which will be used for authorization. This means that the amount of the deposit will be reserved on the debit or credit card account. The deposit can also be paid in cash (Euros).
3.4. The amount of the deposit depends on the insurance chosen by the Lessee:

  • Full insurance: 200 EUR (liability up to 0 EUR).
  • Standard insurance: 500 EUR (liability up to 1000 EUR).

3.5. If there are no damages and the Lessee has not caused any harm to the car or its accessories, the deposit will be refunded to the Lessee on the day the Agreement expires.
IV. CAR USAGE
4.1. The car is rented (made available for use) to the Lessee for the period specified in the Agreement. If the Lessee wishes to extend the rental Agreement, they must inform the Lessor at least 24 hours before the scheduled return date specified in the Agreement.
4.2. The Lessee undertakes not to transfer the rented Car to any third parties not specified in the Agreement or sublet it. Only persons specified in the rental Agreement are allowed to drive the car.
4.3. The Lessee must ensure that the Car is used for its intended purpose, in accordance with the terms of the Agreement, manufacturer’s recommendations, and usage instructions, while complying with traffic regulations and other legal requirements.
4.4. The Lessee undertakes to ensure the security of the Car: keep it locked, activate the alarm system, do not leave windows open, do not leave ignition keys, car documents, and other valuable items inside the car unattended.
4.5. The Lessee may only use the Car in the country (or countries) specified in the rental Agreement. It is prohibited to travel to a foreign country without written permission from the Lessor. The Lessor does not assume responsibility for any expenses incurred by the Lessee due to non-compliance with this clause of the Agreement.
4.6. If the Lessee sublets or transfers the Car to third parties and the Car is lost, and if the insurance company deems the incident non-insured, the Lessee must fully compensate the value of the car.
4.7. PROHIBITED: to transport cargoes heavier than specified in the Car’s technical specifications; to tow another vehicle; participate in races or speed trials; to drive under the influence of alcohol, drugs, or other substances; to carry more passengers than specified in the Car’s registration certificate; to drive on roads unsuitable for cars; to transport animals in containers not suitable for them; to use the Car for criminal activities; to transport contraband, weapons, narcotics, flammable or dangerous substances, and other items prohibited by law; to refuel agricultural or heavy-duty vehicle fuel, including biodiesel; to use the Car for paid passenger transport or instructional purposes.
SMOKING IS STRICTLY PROHIBITED IN THE CAR.
4.8. The Lessee must maintain the Car in good condition (excluding normal wear and tear) and use it properly and appropriately.
4.9. During the rental period, the Lessee is fully responsible for the leased Car.
4.10. The Lessee undertakes to keep the Car keys, documents, first aid kit, fire extinguisher, and other belongings in the Car.
4.11. The Lessee agrees to drive the Car personally. Permission for an additional driver must be separately discussed in the Agreement, and documents of the additional driver confirming the right to drive the Car must be provided to the Lessor.
4.12. The Lessee agrees to use the appropriate type of fuel and regularly check the levels of engine oil, coolant, power steering and brake fluid.
4.13. The Lessee agrees to use legally acquired fuel only and, if necessary during the Car rental period, provide fuel receipts to the Lessor upon returning the Car.
4.14. If the Lessee damages a Car tire, they undertake to compensate the Lessor for the value of 2 tires, calculated based on average market prices, taking into account wear and tear, if insurance does not cover the value of these tires for the Lessor.
4.15. The Lessee is fully responsible for any loss or damage to the Car or its inventory if the insurance company does not cover the incurred losses. In such cases, the amount for the loss or damage of the Car or its inventory is determined based on current market prices.
4.16. In the event of a traffic accident or theft, the Lessee undertakes to immediately inform the Lessor and the relevant authorities (police, fire department, emergency medical services, etc.).
4.17. In case of an accident, the Lessee agrees to collect the contact information of all participants and witnesses of the traffic incident (names, surnames, phone numbers).
4.18. After a traffic accident and in accordance with applicable laws, upon completing a traffic accident report, the Lessee must submit the completed accident report to the Lessor.
4.19. Car documents (registration certificate, insurance, technical inspection certificate) if provided, must not be left in the Car. It is mandatory to always carry them with You.
4.20. In case of Car theft, the Lessee must return the Car keys and documents (registration certificate, insurance, technical inspection certificate) to the Lessor.
V. CAR BREAKDOWN
5.1. In case the Car breaks down or becomes unfit for use, the Lessor may provide the Lessee with another Car under the following conditions:
5.1.1. The Car broke down through no fault of the Lessee.
5.1.2. The Lessor has other Cars available for use during that period.
5.1.3. The Lessee agrees that in case of breakdown or unsuitability for use of the Car, if possible, the Lessor will provide another Car or arrange for the extension of the Lessee’s journey or their arrival.
5.1.4. If it is not possible to repair or replace the Car, the Lessee must leave the Car in a safe place (at a service station or Car storage lot) and provide the Lessor with the exact location address of the Car.
VI. TERMINATION OF THE AGREEMENT
6.1. The Lessor has the right to terminate the Agreement before the end of the rental period in the following cases:
6.1.1. If the Lessee uses the Car not in accordance with this Agreement or the intended purpose of the Car, engages in activities prohibited by the Agreement or laws;
6.1.2. If the Lessee intentionally or due to negligence damages the Car;
6.1.3. When it becomes clear after renting the Car that the Lessee will not fulfill the Agreement.
6.2. The Lessee has the right to terminate the Agreement before the end of the rental period in the following cases:
6.2.1. When the leased Car delivered has defects, considering the actual wear and tear, which were not discussed with the Lessor and were unknown to the Lessee, and because of these defects, the Car cannot be used for its intended purpose and under the conditions of this Agreement;
6.2.2. If the Car becomes unfit for use due to circumstances for which the Lessee is not responsible.
6.3. The rental Agreement can be terminated before the term by mutual written agreement of both Parties.
VII. MILEAGE POLICY
7.1. During the validity of the Agreement, for Cars driven within the territory of Lithuania, mileage is limited to 400 km per day. Any excess kilometers will incur an additional charge of 0.10 EUR per km.
7.2. During the validity of the Agreement, for Cars driven outside the borders of Lithuania, mileage is limited to 400 km per day. Any excess kilometers will incur an additional charge of 0.15 EUR per km.
VIII. CROSSING THE BORDER
8.1. Crossing the border is allowed only with prior written permission from the Lessor.
8.2. Before reserving the Car, the Lessee must inform the Lessor about the international trip. 8.3. Cross-border travel is allowed to the following countries for an additional fee:
8.3.1. Latvia – 50 EUR (one-time fee for the entire rental period);
8.3.2. Estonia – 50 EUR (one-time fee for the entire rental period);
8.3.3. Poland – 70 EUR (one-time fee for the entire rental period);
8.3.4. Other countries – by separate agreement.
8.4. Crossing the border into any other country without prior agreement is prohibited. For each entry into a prohibited country, an additional charge of 5 EUR per km will be applied. In case of breach of this agreement, the Lessee undertakes to pay a fine of 300 EUR and cover all related expenses incurred by the Lessor, with the loss of all insurance coverage. Additionally, without the Lessor’s written consent, if the leased Car is taken abroad and involved in a traffic incident, the Lessee further agrees to compensate the Lessor for all losses arising from the incident (including but not limited to transportation, storage costs, etc.).
IX. DRIVER’S AGE
9.1. The minimum age for drivers is 21 years old, and the maximum age is 75 years old.
X. DRIVER’S LICENSE
10.1. The minimum driving experience required is 3 years.
10.2. When picking up the Car, a valid driver’s license along with a passport / ID card is required.
10.3. Driver’s licenses issued in the USA, Canada, and Australia are accepted without an international driver’s license. In Lithuania, they are valid for up to 6 months.
10.4. An international driver’s license is mandatory if the renter’s national driver’s license is not in Roman/English alphabet characters. The local driver’s license must be presented together with the international driver’s license.
XI. CAR INSURANCE
11.1. The Car is insured with the following: compulsory Motor Vehicle Liability Insurance valid in the EU, EEA countries, and Switzerland; comprehensive car insurance valid throughout geographical Europe; roadside assistance insurance. The Lessee has the option to insure their liability with additional insurance when making the reservation or before starting to use the Car.
11.2. By purchasing additional insurance, the Lessee reduces their liability in cases of insured events (excluding theft), damage to or destruction of the body, windows, rims, and tires to 0 EUR. The additional insurance does not cover damage to the car interior or damage caused by the Lessee‘s intentional actions or gross negligence, engine failure due to improper oil and coolant maintenance, or fuel system failure due to expired or improper fuel usage. The additional insurance covers the damage from one insured event.
11.3. If the event is recognized as non-insurable, the Lessee bears full responsibility for the damage incurred by third parties and the Lessor.
11.4. An event is considered non-insurable if:
11.4.1. The Car was driven by a person who does not have the right to drive a vehicle of that category;
11.4.2. The Lessee or another person drove the Car while under the influence of alcohol, drugs, medication, or other intoxicating substances, as well as if they consumed alcohol before the arrival of the road police, refused to undergo sobriety or intoxication testing, left the scene of the incident in violation of the road traffic regulations of the Republic of Lithuania, or if the damage was caused intentionally;
11.4.3. The incident occurred while the Car was driving in areas not intended for road traffic – meadows, fields, forests, frozen bodies of water, etc.;
11.4.4. Technical failures or damages to the Car that occurred due to the Lessee‘s fault, improper use or negligence;
11.4.5. The Car is used to perform actions for which it is not adapted or used in violation of vehicle operating rules;
11.4.6. Failures that occurred within the Car itself due to its operation;
11.4.7. Damage caused to the Car by a transported load;
11.4.8. Damage resulting from loading/unloading cargo.
11.5. If the Lessee does not comply with the terms and conditions of the agreement, no exceptions will be applied, and the Lessee will have to cover all expenses incurred by the Lessor at their own expense.
11.6. If the Car is rented by a legal entity, the Lessee, i.e., the legal entity renting the Car, is responsible for any damage caused to the Lessor.
11.7. The Lessee must comply with applicable road traffic regulations and must pay any fines or expenses related to road traffic violations. The Lessor has the right to charge the Lessee an administrative fee for handling fines. For the administration of road traffic rule violations and other legal requirements, there is a fee of 15 EUR for each violation.
11.8. In the event of any insured incident, the Lessee pays the Lessor an unconditional deductible, which is no less than the deposit amount specified in the Car handover-acceptance act.
XII. CAR RETURN
12.1. A fee of 20 EUR is applied for Car pick-up and return outside of working hours (22:00 – 8:00).
12.2. The Lessee agrees to return the Car in the same condition, considering normal wear and tear and weather conditions, with a full fuel tank, in the same configuration as at the beginning of the rental, and with the same documents. The Car is returned at the agreed time and place specified in the Car handover-acceptance act.
12.3. If the Car is returned at a time other than agreed in the contract, the Lessee remains fully responsible for the Car until the day it is returned, or until the Lessor assesses whether the Car has been returned without damage or loss and confirms this to the Lessee.
12.4. If the Car is returned more than 2 hours late, an additional daily fee is charged. If the Car is not returned within 24 hours after the rental period has ended, and the rental period has not been extended and there are no objective reasons for the delay, the Lessor will report the Car as stolen to the police.
12.5. If the Car is not returned at the agreed time and no written agreement is made with the Lessor to extend the rental period, the Lessee agrees to cover the losses incurred by the Lessor due to the Car not being rented to another Lessee at the agreed time.
12.6. The rental fee, including fees for additional items and services, is not refundable if the Lessee returns the Car before the end of the rental period.
XIII. LIABILITY
13.1. The Lessee agrees to use the Car only in the Republic of Lithuania unless otherwise agreed in advance.
13.2. The Lessee is responsible for any damage caused to the Car by their own fault or negligence.
13.3. Each party is released from liability for the total or partial failure to fulfill the obligations specified in this Agreement if they can prove that the failure is due to force majeure circumstances that arose after the signing of this Agreement and if they can prove that they could not in any way prevent the occurrence of these circumstances or avoid them, and that they could not foresee the occurrence of such circumstances when signing the Agreement.
13.4. The party seeking to be released from liability, upon becoming aware of a force majeure circumstance and its impact on the performance of obligations, must promptly notify the other party of the situation and provide supporting documents confirming the occurrence of such circumstances. Notification is required even when the basis for non-performance of obligations ceases. The basis for release from liability arises from the moment the obstacle occurs or, if timely notified, from the moment of notification. A party failing to notify timely and failing to fulfill obligations becomes liable for damages that could have otherwise been avoided.
13.5. The Lessee is responsible for any damage caused by the car to third parties.
13.6. If the Lessee allows someone not specified in this Agreement to manage the Car, the Lessee personally assumes responsibility to the Lessor for all incurred losses.
13.7. If due to the Lessee‘s fault (failure to comply with the terms of the Agreement), upon the expiry of the Car rental term, the Car is not suitable for use, the Lessee agrees to compensate the Lessor for the lost income.
XIV. FUEL POLICY
14.1. At the beginning of the rental period, the Car is provided with a full tank of fuel. At the end of the rental period, the Lessee must return the Car with a full tank of fuel. Otherwise, a fee of 30 EUR for fuel refueling plus the cost of the missing fuel will be applied upon return.
XV. TAXES
15.1. Airport tax is not applicable.
15.2. The Car is delivered to the customer with a clean exterior and interior and must be returned in the same condition, considering normal wear and tear and weather conditions. If the customer does not have the time or desire to clean the Car, they can return it uncleaned and pay a cleaning fee of 20 EUR.
15.3. A fine of 30 EUR is imposed for a dirty Car interior that does not require chemical cleaning.
15.4. A fine of 100 EUR is imposed for a dirty Car interior that requires chemical cleaning. 15.5. Smoking in the Car is prohibited. A fine of 200 EUR will be applied if the Car smells of smoke or cigarette ashes are found inside.
15.5. The fine for contaminating the car’s exterior (body parts and rims) with tar/bitumen or any other resin is 60 EUR.
15.7. A fine of 200 EUR per burnt seat.
15.8. If the Car key is lost, the Lessee must cover the costs of key production and delivery expenses to the Lessor.
15.9. For failure to return Car documents: registration certificate, technical inspection certificate, civil liability insurance policy – 40 EUR (per each lost document).
15.10. A fine of 60 EUR for lost state registration plates.
15.11. For lost or not returned other Car items (first aid kit, fire extinguisher, etc.), the Lessee compensates according to market value or repurchases at their own expense.
15.12. A fine of 300 EUR for dangerous or rowdy driving.
15.13. If the Lessee fails to ensure compliance with the obligations specified in section 4.7 of the Car rental agreement, regardless of whether damage was caused, a fine of 300 EUR is payable to the Lessor.
XVI. ADDITIONAL OPTIONS
16.1. Additional equipment and services are provided upon request and subject to availability at the time of pickup. Charges for extras and services must be paid no later than at the time of car pickup.
16.2. Extras:
16.2.1. Additional driver – free of charge.
16.2.2. Infant car seat (0-13 kg) – 8.00 EUR (one-time fee for the entire rental period).
16.2.3. Child car seat (9-18 kg) – 8.00 EUR (one-time fee for the entire rental period).
16.2.4. Child car seat (9-36 kg) – 8.00 EUR (one-time fee for the entire rental period).
16.2.5. Booster seat (18-36 kg) – 8.00 EUR (one-time fee for the entire rental period).
16.2.6. Child booster seat (up to 135 cm) – 8.00 EUR (one-time fee for the entire rental period).
16.3. The Lessee must reserve a child seat along with the Car.
XVII. CANCELLATION POLICY
17.1. SUMMER PERIOD (06.01 – 08.31).
If the Car reservation is canceled less than 3 weeks (21 days) before the rental start date, the advance payment is non-refundable.
17.2. CHRISTMAS PERIOD (12.15 – 12.31).
If the Car reservation is canceled less than 3 weeks (21 days) before the rental start date, the advance payment is non-refundable.
17.3. OTHER PERIODS NOT SPECIFIED.
If the Car reservation is canceled less than 2 weeks (14 days) before the rental start date, the advance payment is non-refundable.
XVIII. OTHER TERMS
18.1. The parties agree not to disclose in any form confidential information, not to use it for their or third parties’ benefit, to ensure the protection of confidential information from loss, theft, destruction, unauthorized (unlawful) use or alteration.